Around Roswell
As a local satisfied A-Team customer, D. Ernspiker, recently stated, "A-Team Services is one of the trustworthy contractors we have had experience with as homeowners. In a world of "fly-by-night" and "Mickey Mouse" companies, A-Team bent over backwards to earn not just our business, but our trust". A-Team is owned by Rodney and Michelle Smith. Rodney’s background in the industry began in 1987 in Miami, Florida. He climbed the experience ladder by working as a service manager in several HVAC companies. As his expertise in the industry grew, so did his desire to open his own heating and air conditioning company. He wanted his company to become known for excellent customer service and being at the forefront of new technology. In 1999, he took the first step towards this goal and started his own HVAC company, A-Team Services Heating and Air Conditioning. Rodney succeeded with his dream. Just ask any one of A-Team’s thousands of satisfied customers in the North Metro Atlanta area. What began as a home-based business, is now housed in a 5,000 square foot warehouse. While advertising has helped A-Team grow, they have received the majority of their new clients through word-of-mouth from satisfied customers. Satisfaction is a common thread in Customer Satisfaction Surveys which A-Team uses as a gauge to improve their customer service. A-Team stays in the forefront of new technology. They use Hydroscan cameras to assist them in determining the viability of furnaces, condition of hot water heaters, and cleanliness of duct work. Carbon monoxide poisoning has become a nationwide epidemic and with the use of the Hydroscan Camera, technicians can identify issues before they become a problem. The A-Team technicians always encourage the homeowners to accompany them during the evaluation of their heating and air conditioning equipment. This enables the customers to become more aware and better educated on how their equipment works. A-Team also uses an Abatement Technology Duct Cleaning machine. Abatement Technology is one of the best duct cleaning machines in the industry. A-Team specializes in indoor air quality and believes that having ducts cleaned is the first step. A-Team also offers whole-house indoor air purification systems, UV lights for killing airborne bacteria, and assists homeowners with alternatives to improve the air quality in their home — with the goal of reducing seasonal and airborne allergens. A-Team specializes in giving its customers "peace of mind". Members receive semi-annual preventative maintenance to help deter costly future breakdowns. However, if something unforeseen does happen to a customer’s unit, such as a weed eater incident (who hasn’t had that happen), A-Team GUARANTEES they will contact you and respond to your issue within 24 hours. An A-Team customer NEVER goes without air for weeks at a time!!!! A-Team is also working towards becoming a green zone company. The company recycles all old equipment thru a local metal recycling company. A-Team services also recycles all recovered refrigerant by housing a tank within its warehouse and by offering this refrigerant recovery service to other local heating and air conditioning companies at no cost. As more information becomes available, A-Team is committed to implementing changes if they prove to be of benefit to the environment. A-Team’s technicians are some of the best trained in the business. All employees pass a drug test and a background screening prior to employment. Once employed, Rodney holds weekly training sessions to improve technicians’ performance; monthly training with distributors so that they are aware of the most up-to-date equipment and how to work on and install that equipment; and semi-annual training with other agencies throughout the country to stay up-to-date on the most innovative technology in the industry. A-Team is a Certified Drug Free Workplace. Community involvement also plays a large role with the A-Team. Since it is a family-based business, family activities are supported within the community. The staff at A-Team works together as a team during the day and often in their off hours as well, with company-sponsored softball teams and bowling leagues. Additionally, A-Team donates to local charities such as women’s clubs, homeless shelters, animal shelters, local little league sports teams, and local schools. Quality work and customer satisfaction are top priority at A-Team Services Heating and Air. If you are experiencing Atlanta’s heat for the first time, or the 50th time, give A-Team a call at (770) 516-5165 or visit them on their Website at www.ateamheatingandair.com.